Shipping

*Orders within Canada we will chose the lowest rate between UPS/Canada Post/Purolator.
**All orders will include shipping with a tracking number.

Local Pick Up - Red Deer

Please select Pick Up option at checkout. We will notify you via email when your order is ready to be picked.

**Please note. We do not ship to Red Deer addresses. If “Red Deer” is in or any part of your shipping city name you will get an email for pick up and we will not ship the order. We appreciate your help on this matter.

SHIPPING FAQ

Incorrect Address: Alta is not responsible for return shipping if the customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal code.

Lost Shipments: Alta is not responsible for any lost shipments. We recommend making sure you have a tracking number and insurance to minimize any potential problems, however rare. Once parcels are collected from our shop they are then property of Canada Post. Alta is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required. Orders received before will usually ship out the same day (and on the first business day following weekends and holidays).

Shipping charges for returns or exchanges are the responsibility of the customer. *Any duties charged on returned items will be deducted from the invoice amount. Any returns/exchanges must be made within 7 days of delivery/attempted delivery by Canada Post. Items must be in unworn/unwashed condition with all original hang tags attached and unmodified. Items without original tags will not be accepted.

We do not accept returns from the USA with service from UPS.

Alta is not responsible for any and all Customs and Brokerage Fees.

Shipments outside Canada may be subject to delays at Customs and Customs and/or Brokerage fees when delivered.

In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.

SHIPPING TO OTHER INTERNATIONAL DESTINATIONS

At the moment, we are not shipping to International Destinations. Sorry.