Return Policy
Questions?: Please email us info@altashop.ca
**Any purchase with 15% or more off is FINAL SALE and items marked FINAL SALE are not eligible for return.
Items must be unworn, unwashed, and returned in the original packaging with hangtags attached.
Socks, underwear, swimwear, headwear, are Final Sale for hygienic reasons.
We do not have Free Returns. Customers will need to ship the return back to complete the process.
RETURN POLICY
Returns are easy! We ask that the return is initiated within 7 days from when it was delivered to you and is accompanied by a receipt.
The product has to include all original packaging and be in brand new unworn condition. Please email us at info@altashop.ca to let us know you're making a return.
Once we've received your returned item in new and unworn condition we will refund your credit card for the total cost of the item purchased excluding shipping
We cannot be responsible for lost or stolen goods once your package has been delivered. Please make sure to make proper arrangements to receive your package.
Sales on all discounted items are FINAL and cannot be returned or exchanged.
We do not accept returns from the USA with service from UPS.
Alta is not responsible for any and all Customs and Brokerage Fees.
SALE ITEMS ARE FINAL SALE.